An order is accepted after the customer selects the products, accepts the Terms & Conditions and completes payment by Visa or MasterCard through the secure payment gateway DPS. We happily accept overseas orders, but shipment must be to a New Zealand address.
To the best of our knowledge, all products are in stock at the time an order is accepted. Should there be an error on our part or some technical error, we will contact you to offer alternatives or full refund. Under unusual circumstances, we reserve the right to refuse an order at any time and refund the payment.
Please choose carefully when purchasing goods, as an order cannot be cancelled or changed once the goods are shipped from our warehouse. We do not refund or exchange products if you change your mind or make an error.
ALL SHOES (unless advised they are in stock at HQ in Christchurch) come from my supplier in Los Angeles, California. The usual turnaround time is 15-20 days delivery (average time) within New Zealand.
** COVID UPDATE as of 26th May 2021** As all shoes are coming from the USA where they are still experiencing lots of covid related delays, this is having an on flow effect with supply to NZ. Please allow extra time as there are dispatch delays from Pleaser USA and international freight/shipping times have been varying since covid in 2020 due to the huge worldwide changes in online sales behaviors. The average time currently is 20-30days for delivery to me in Christchurch.
I do use FEDEX which is a premium freight service out of the USA for the fastest shipping possible.
Covid has also been causing issues with stock availability, so if an item you have ordered is back-ordered or out of stock for any reason, I will contact you as soon as possible to advise.
Once the items arrive in Christchurch and are dispatched/collected by the courier, the system will advise you of your tracking details for delivery.
Many thanks for your continued support
Other items that are in stock in our warehouse in Christchurch are usually shipped within 2-3 working days from payment being received.
Delivery will be by Courier Post because:
- It’s the only national courier service that can deliver to individual physical addresses, RD addresses, PO boxes and Private Bags.Provides a fast delivery service with target of next working day to most cities and additional 1-3 working days for rural delivery within New Zealand.
- Has Track & Trace capabilities so we can make sure your goods have arrived.
- If your order does not arrive within 5 working days from time of dispatch, please contact us at firstname.lastname@example.org
Courier costs are calculated on a base price per order, plus a multiplying factor for each item based on its size and weight. Our objective is to just recover the packing and shipping costs (on average).